Section 6: CallSwitch Communicator Modules

6.1 Phone Module

The Phone module enables you to place audio or video calls to your Contacts, or to dial any telephone number. Calls can be made using your desk IP phone or the softphone application.

• The settings icon lets your select what phones and devices you want to connect to.
• The headset icon lets you control the audio settings for your calls.
• The red or green circle shows the Phone module connection status. If a green circle is shown then the Phone module is connected and you can place calls. If a red circle is shown then the Phone module is not connected and you are unable to place a call. If this occurs you should contact your system administrator.
• The ‘Attach’ (paperclip) icon is used to attach the Phone module to the CallSwitch Communicator window.
• Adjust the speaker volume by moving the volume slider up or down. Do not increase the volume more than is needed as this can induce hearing loss.
• Adjust the microphone volume by moving the volume the slider up or down.
• Drag and drop Contacts onto the Phone module to instantly call them. Alternatively, use the on-screen keypad or your computer keyboard to enter phone numbers manually.
• Once a phone number has been entered, click the ‘Call’ icon to place an audio call or the ‘Video’ icon to start a video call.
• When using your desk IP phone, the handset will ring when you place the call, and the call will be initiated when you pick up the handset.
• When a new voicemail message is available, the ‘Voicemail’ icon will flash. Click the icon to review, listen to and manage your voicemails.
• Click ‘Redial’ to redial the last dialled Contact or phone number.

• Accepting an inbound call

When an inbound call is presented, a call pop-up appears from the tool bar.

•  In Call Features
• While in a call you can Transfer, Hold, Park and Hang up from the module.
• To Transfer a call, drag the Transfer icon over to the Contact that you wish to transfer the call to. If you move the icon across the Contact from top left to bottom right you will see the options for Blind Transfer (no introduction) or Attended Transfer (with introduction) and can select from these options accordingly.
• You can also drag and drop Contacts from the Directory into a call. Just drag a Contact into the 'Drop users into the call' area in the call window.
• Switch phone

6.2 Parked Call Module

The Parked Call module allows you to pick up calls which have been parked by another Contact.

6.3 Group Chat Module

The Group Chat module enables you to have an instant message conversation on-screen with multiple CallSwitch Communicator Contacts.

• Drag and drop Contacts onto the Group Chat module to begin a chat.
• To remove a Contact, click the ‘X’ next to their name.
• Click ‘Start’ to open a new Chat window.
• Compose your message within the window and press the ‘Enter’ key on your keyboard to instantly send the message.
• Replies from all participants will appear beneath your message in the same window. Continue typing your responses within the window.
• Click ‘Close’ to close the Chat window and stop Group Chat conversations.
• The ‘Attach’ (paperclip) icon is used to attach the Group Chat module to the CallSwitch Communicator window.

6.4 Voice Conference Module

The Voice Conference module enables you to initiate audio conferences with your Contacts.

• Drag and drop Contacts onto the Conference module to begin an audio conference.
• Click the green ‘Plus’ icon to manually add the landline or mobile number of someone who is not on your Contacts list to the conference.
• To remove a Contact, click the ‘X’ next to their name.
• 1st drop-down.
• Select one of the available conference rooms from the drop-down menu.
• Click the ‘Join’ button to initiate the conference.
• Click ‘Close’ to close the Conference module and end the conference.
• The ‘Attach’ (paperclip) icon is used to attach the Conference module to the CallSwitch Communicator window.

6.5 Voicemail Module

The Voicemail module enables you to review, listen to and manage your voicemail messages. If you have any new voicemail messages, they will appear under the ‘New messages’ tab and the number of new messages will also be indicated on the tab.

Once you have clicked on a message, you can then perform one of the following actions:

• Click the ‘Play’ icon to play the selected voicemail message. While messages are playing, the ‘Play’ icon will change to a ‘Pause’ icon.
• Click the ‘Pause’ icon to pause playback of the message.
• While messages are playing, you can jump to any part of the message by clicking on the playback bar . This replaces the ‘Welcome to Voicemail’ message.
• Click the ‘Delete’ icon to delete the selected voicemail message. Please note, voicemail deletion is permanent.
• Click the ‘Archive’ icon to move the selected voicemail message to the ‘Old messages’ tab.
• Click the ‘Phone’ icon to call the Contact who left the voicemail message.
• After a voicemail message has finished playing, a new window will pop up and ask whether you would like to delete the message, move it to ‘Old messages’, play the message again or call the Contact who left the message.

6.6 Channels Module

The Channels module enables you to initiate an instant message conversation with everybody in a particular department, or ‘channel’.

• Select one of the available channels from the drop-down menu.
• Click ‘Send message' to open a new chat window.
• Compose your message within the window and press the ‘Enter’ key on your keyboard to instantly send the message.
• Replies will appear beneath your message in the same window. Continue typing your responses within the window.
• Click ‘Close’ to close the Channels module window and stop the conversation.
• The ‘Attach’ (paperclip) icon is used to attach the Channels module to the CallSwitch Communicator window. 

6.7 Fax Module

The Fax module enables you to send fax messages and to manage your received fax messages.

• Outgoing Faxes

• Browse for the PDF that you wish to send via fax, or enter the path manually. Only PDFs can be sent as faxes.
• Enter the number that you wish to send the fax to and click ‘Send fax’.
• Click ‘Close’ to close the Fax module window.
• The ‘Show Debug Info’ button expands a window below the Send Fax window. This enables you to see the progress of your fax message, as well as other helpful information.

• Incoming Faxes

• If you have received any new fax documents, they will appear here. Click the ‘Refresh’ icon to refresh the list of incoming faxes.
• Double-click the name of a fax document to open the document.
• Click the ‘Download’ icon to download selec